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Refund & Return policy

Refund and Return Policy

At Volair™, customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which refunds, exchanges, or returns may be granted. Please read carefully before making a purchase.

General Policy

  • Personal All purchases are subject to this Refund and Return Policy.
  • By completing an order on our website, you agree to the terms outlined here.
  • Certain items and services may be exempt from refunds or returns, as detailed below.

Eligibility for Returns

  • Products may be returned within 7 days of delivery.
  • To be eligible, items must be unused, in original packaging, and in the same condition received.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Perishable goods
  • Customized or personalized products
  • Items marked as “Final Sale”

Return Process

  • Contact our support team at [Your Email] to request a return authorization.
  • Ship the item back to the address provided.
  • Once inspected, we will notify you of the approval or rejection of your refund.

Refunds

  • Approved refunds will be processed to your original payment method within 7 business days.
  • Shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error.

    • Exchanges

  • If a product is defective or damaged, we will replace it at no additional cost.
  • Exchanges are only available for the same item unless otherwise agreed.

    • Late or Missing Refunds

  • If you haven’t received your refund yet:
      • 1. Check your bank account again.
      2. Contact your credit card company or bank (processing time may vary).
      3. If you still have not received your refund, contact us at hello@volair.ca

    Shipping Costs & Responsibilities

    • Customers are responsible for paying return shipping costs unless the product is defective or the return is due to our error.
    • We recommend using a trackable shipping service; we cannot guarantee receipt of returned items without tracking.

    Fraudulent or Abusive Claims

    We reserve the right to deny refunds or returns if there is evidence of:
    • Excessive returns beyond reasonable use
    • Abuse of our refund system
    • Fraudulent claims or chargebacks

    Updates to This Policy

    We may update this Policy when necessary—for example, due to legislative changes or updates to our services. Any changes will be posted with the updated effective date. We recommend reviewing it periodically to stay informed

    Contact Us

    If you have questions about this Privacy Policy or wish to exercise any data rights, please reach out to us at:
    Email: info@volair.ca

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